Holiday Return and Exchange Policy
The Holiday Policy is in effect as of November 15th. Purchases made on, or after, November 15th may be exchanged or returned up to January 15th. Returns must be
postmarked on or before January 15th. After January 15th the Holiday our return policy will revert to the standard policy 30 days from delivery date. (No returns after 30 days from delivery date).
Exchanges
If you are not satisfied with your purchase and would like to exchange it for something else please call 1-866-586-7129 or email support@heartratewatchcompany.com. If the item is returned in new condition, has not been used, and is in the original unopened packaging, then we will issue a credit to your credit card for a full refund of the item purchased. The Heart Rate Watch Company will send a new item to you and pay for the shipping. You are responsible for paying for the return shipping of the original item back to us. Please allow 5-7 business days for the credit to be processed after we receive the original item back.
If we made an error, we will ship for free the correct item and send you a return shipping label at our expense for the return of the original item sent.
If the item has been used and original packaging has been opened then we will issue a credit to your credit card less a 50% restocking fee.
Defective Items
All of the items that we carry are covered by the manufacturers warranty and are subject to the manufacturers terms. We will not issue a credit for defective products. If your product is defective please contact the manufacturer directly for a Manufacturers Return Authorization Number. Please report defective items within 5 business days of delivery date.
If you need assistance in obtaining a return authorization number from the manufacturer please call us at 1-866-586-7129 or email support@heartratewatchcompany.com.
Manufacturers Contact Information:
Bowflex (SportsBeat) 1-631-274-3248 ext 221
Garmin 1-800-800-1020
Mio 1-877-770-1116
Oregon Scientific 1-800-414-8655
Polar USA 1-800-290-6330
Sportline 1-800-338-6337
Suunto 1-800-543-9124 - press 3 or go to: http://www.suunto.com/service-request
Wahoo Fitness 1-404-939-2447 or e-mail support@wahoofitness.com
Return Address:
Please send your item with the invoice and the reason for return to:
Heart Rate Watch Company
Attn: Returns Department
5195 Copeland Lane
Bozeman, MT 59715
Items Not Eligible For Return
Used Sports Bras
Used Transmitter straps
Heart Rate Watch Company Low Price Guarantee:
We will match any authorized dealers lowest price. The customer must provide written proof or the website address to the product page for verification purposes.
GARMIN INTERNATIONAL LIMITED WARRANTY
Limited WarrantyThis Garmin product is warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Garmin will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost.
This warranty does not cover failures due to abuse, misuse, accident, or unauthorized alteration or repairs. This product is intended to be used only as a travel aid and must not be used for any purpose requiring precise measurement of direction, distance, location or topography. Garmin makes no warranty as to the accuracy or completeness of map data in this product.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU
OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE. IN NO EVENT SHALL GARMIN BE LIABLE
FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR
INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Garmin retains the exclusive right to repair or replace the unit or software or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY
To obtain warranty service, contact your local Garmin authorized dealer or call Garmin Product Support for shipping instructions and an RMA tracking number. Securely pack the unit and a copy of the original sales receipt, which is required as the proof of purchase for warranty repairs. Write the tracking number clearly on the outside of the package. Send the unit, freight charges prepaid, to any Garmin warranty service station.
Online Auction Purchases: Products sold through online auctions are not eligible for rebates or other special offers from Garmin. Online auction confirmations are not accepted for warranty verification. To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. Garmin will not replace missing components from any package purchased through an online auction.
International Purchases: A separate warranty is provided by international distributors for units purchased outside the United States. This warranty is provided by the local in-country distributor and this distributor provides local service for your unit. Distributor warranties are only valid in the area of intended distribution. Units purchased in the United
States or Canada must be returned to the Garmin service center in the United Kingdom, the United States, Canada, or Taiwan for service.
