100% money-back satisfaction guarantee!
If for any reason you are dissatisfied with the product you have purchased you can return it in:
- as new condition, and
- in all of its original packaging undamaged within 30 days of the date of purchase.
and get a 100% refund of your purchase price- NO QUESTIONS ASKED!
Just return the product via UPS or Fedex to: Heart Rate Watch Company, 1234 Lazy M Circle, Red Lodge, MT 59068
At Heart Rate Watch Company we go the extra mile because we want you to be satisfied with your purchase and we want you to be a customer for life, not just one transaction.
We can also credit your purchase proceeds toward the purchase of another product if you like.
If your product is defective or damaged you will need to refer to the manufacturer's warranty, which is published on each of Heart Rate Watch Company's product pages, and return the product directly to the manufacturer once you have received a return authorization from the manufacturer.
MANUFACTURER WARRANTIES:
All of our products are backed by a full manufacturer's warranty because we are authorized dealers. This is important because if you buy a similar product on EBay, or Amazon, much of the time it contains no warranty because the seller is either not an authorized dealer, or violated the manufacturer's pricing policy, thereby voiding the warranty.A lot of people who shop online are not aware of this and then they get stung when a product breaks or is defective, all just to try and save a few bucks, but in the end it costs them money.
Limited Polar International Warranty
This limited Polar international guarantee is issued by Polar Electro Inc. for the consumers who have purchased this product in the USA or Canada and by Polar Electro Oy for the consumers who have purchased this product in other countries. Please keep the receipt and stamped Polar Customer Service Card. The receipt is your proof of purchase!
What is covered?
Polar Electro Inc. / Polar Electro Oy guarantees to the original consumer of this product that the product will be free from defects in material or workmanship for 2 years from the date of purchase.
What is not covered?
Warranty does not cover the receiver or the transmitter battery, damage due to misuse, abuse, accidents or non-compliance with the precautions, improper maintenance, commercial use, cracked or broken cases. Polar can not be responsible for damage caused by unauthorized service. Any damage caused by unauthorized service will not be covered under warranty. Warranty does not cover any damage(s), losses, costs or expenses, direct, indirect or incidental, consequential or special, arising out of, or related to the product. This warranty does not affect the consumer's statutory rights under applicable national or state laws in force, or the consumer's rights against the dealer arising from their sales/ purchase contract. During the warranty period the product will be either repaired or replaced free of charge at any of the authorized Polar Service Centers, despite of the country of purchase.
When is the warranty valid?
Warranty is valid only for product that was purchased from an authorized Polar retailer. Items purchased second hand or through open auction sites such as E-bay are not covered by the 2 year warranty. Please use the Retail Finder and the Buy Online links at the top of this page to find Authorized Polar Retailers. The complete guarantee terms can be found in the user manual. Please feel free to contact us directly if you have any questions relating to the warranty.
